ek772's Privacy Policy
ek772 follows strict rules when collecting, using, and protecting your personal information. This policy explains your rights and our responsibilities in detail.
1 Introduction & Scope
ek772 is a safe and reliable online gaming platform for players in Bangladesh. We place the highest priority on our users' privacy. This privacy policy ("Policy") describes in detail how your personal information is collected, processed, stored, and protected when you use ek772's website and services.
This policy applies to all registered users and visitors of the ek772 platform. Our services are for individuals aged 21 and above only. Registration or use of our services by minors is strictly prohibited, and we do not knowingly collect personal information from any minor.
By accessing the ek772 platform or creating an account, you consent to the collection and use of information as described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact the support team.
2 Information We Collect
ek772 collects only the information necessary to provide our services, ensure security, and meet legal obligations. The categories of information are listed below:
Personal Identity Information
- Full name and date of birth (for age verification)
- National ID or passport number (for identity confirmation)
- Email address and mobile number
- Residential address
Financial Information
- Payment method details — bKash, Nagad, Rocket, Upay account numbers or bank account information
- Deposit and withdrawal history
- Transaction amounts and dates
Technical & Usage Information
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Platform access times, session duration, and pages visited
- Game play history and betting activity
- Information collected through cookies and similar tracking technologies
Communication Information
- Records of customer support sessions (live chat and email)
- Complaints, suggestions, and feedback
3 How We Collect Information
ek772 collects user information in the following ways:
Direct Collection
Information you provide yourself during account registration, the identity verification (KYC) process, filling in deposit and withdrawal forms, and when contacting customer support.
Automatic Collection
When you access the ek772 platform, certain technical information is automatically collected through cookies, web beacons, and log files. This information is used to improve site performance and prevent fraud.
Collection from Third Parties
Limited information may be collected from payment processors (bKash, Nagad, Rocket, Upay, and banking services) and identity verification agencies for the purpose of transaction confirmation and fraud prevention.
4 Purpose of Using Information
ek772 uses collected information only for the purposes described below:
- Account Management: To handle registration, verify login, and ensure account security
- Service Delivery: To process gaming services, deposits, withdrawals, and bonuses
- Identity Verification: To confirm age and prevent fraud
- Customer Support: To resolve issues and answer questions
- Technical Improvement: To improve platform performance and user experience
- Legal Compliance: To meet applicable laws, regulations, and regulatory requirements
- Fraud Prevention: To detect and investigate suspicious activity
- Communication: To notify you of important account or policy changes
5 Disclosure & Sharing of Information
ek772 generally does not share your personal information with third parties. However, limited disclosure may occur in the specific circumstances below:
Service Providers
Only necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay, and banking services), identity verification agencies, and technical infrastructure partners. These partners are contractually bound to keep information confidential and operate according to ek772's guidelines.
Legal Obligations
Information may be disclosed in response to a court order, government investigation, or applicable law. Such disclosure occurs due to legal obligation and is beyond our control.
Business Restructuring
In the event of a merger, acquisition, or asset transfer involving ek772, user information may be transferred to the new entity. You will be notified in advance in such cases.
Safety & Security
Information may be shared with relevant authorities if required to prevent fraud, illegal activity, or to protect other users.
6 Data Security Measures
ek772 applies industry-standard technical and organisational measures to keep your personal information secure:
- SSL Encryption: All data transfers on the platform are protected by SSL/TLS encryption technology
- Data Encryption: Stored sensitive information is kept in encrypted form
- Access Control: Only authorised staff can access information, and only as needed for their specific role
- Regular Security Reviews: System security is regularly tested and updated
- Two-Factor Authentication: An additional security layer for accessing your account
- Secure Servers: Data is stored in secure data centres
However, no data transfer or storage over the internet is completely secure. We strive for the highest level of protection, but a complete guarantee of security cannot be given. In the event of a data breach, we will act promptly in accordance with applicable law and notify affected users.
7 Cookie Policy
Cookies are small data files stored in your browser. ek772 uses the following types of cookies:
Essential Cookies
Required for the platform's core functions — maintaining login sessions, security verification, and fraud prevention. Without these cookies, the platform will not work properly.
Functional Cookies
To remember your preferences such as language selection and to provide a personalised experience.
Analytics Cookies
Collect anonymous statistics to understand platform usage patterns and improve service quality.
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
8 Data Retention Period
ek772 retains your personal information for as long as it is necessary or legally required:
- Active Accounts: All information is retained while the account remains active
- Closed Accounts: Financial and identity-related information may be retained for a specified period after account closure as required by law
- Transaction Records: Financial transaction information is retained in compliance with applicable law
- Technical Logs: System logs and technical information are kept for a limited period for security purposes
Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified.
9 Your Rights
As a user of the ek772 platform, you have the following rights regarding your own information:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of your stored information.
Right to Rectification
You have the right to request correction of your information if it is inaccurate or incomplete. Much of your information can also be updated directly from your account settings.
Right to Erasure
In certain circumstances you may request deletion of your personal information. However, it may not be possible to delete all information if legal obligations require its retention.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Data Portability
You have the right to receive your information in a structured, commonly used format.
10 Protection of Minor Users
ek772 strictly ensures that our services are for individuals aged 21 and above only. We do not knowingly collect or process personal information from any minor.
Age is verified at the time of registration, and in cases of doubt, age is confirmed through identity document verification. If a minor is found to have registered on our platform, that account will be closed immediately and all related information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
11 International Data Transfers
ek772 may use international servers and service providers to serve players in Bangladesh. This means your information may be processed or stored outside Bangladesh.
In such cases we ensure that:
- Partners who transfer data maintain adequate security measures
- Contracts include clear data protection obligations
- International data protection standards are followed
12 Policy Changes
ek772 reserves the right to change this privacy policy at any time when required. For significant changes, we will:
- Publish the updated policy on the website and change the "Last Updated" date
- Notify registered users of important changes by email
- A new consent may be required depending on the nature of the changes
Continued use of the platform after a policy change will be considered acceptance of the new policy. Visit this page regularly to stay informed of updates.
13 Contact Us
If you have any questions, concerns, or requests related to this privacy policy or your information, please contact our support team:
We take all privacy-related requests seriously. Your request will be resolved through the appropriate process after your identity has been verified.